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The Customer of the Future
- 10 Guiding Principles for Winning Tomorrow's Business
- Narrado por: Lisa Larsen
- Duración: 6 h y 38 m
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Resumen del Editor
Tomorrow’s customers need to be targeted today!
With emerging technology transforming customer expectations, it’s more important than ever to keep a laser focus on the experience companies provide their customers.
In The Customer of the Future, customer experience futurist Blake Morgan outlines 10 easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective.
Tomorrow’s customers will insist on experiences that make their lives significantly easier and better. Companies will win their business not by just proclaiming that customer experience is a priority but by embedding a customer focus into every aspect of their operations. They’ll understand how emerging technologies like artificial intelligence (AI), automation, and analytics are changing the game and craft a strategy to integrate them into their products and processes.
The Customer of the Future explains how today’s customers are already demanding frictionless, personalized, on-demand experiences from their products and services, and companies that don’t adapt to these new expectations won’t last. This audiobook prepares your organization for these increasing demands by helping you do the following:
- Learn the 10 defining strategies for a customer experience-focused company.
- Implement new techniques to shift the entire company from being product-focused to being customer-focused.
- Gain insights through case studies and examples on how the world’s most innovative companies are offering new and compelling customer experiences.
Craft a leadership development and culture plan to create lasting change at your organization.
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Company of One
- Why Staying Small Is the Next Big Thing for Business
- De: Paul Jarvis
- Narrado por: Paul Jarvis
- Duración: 7 h y 32 m
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Paul Jarvis left the corporate world when he realized that working in a high-pressure, high profile world was not his idea of success. In Company of One, Jarvis explains how you can find the right pathway to do the same, including planning how to set up your shop, determining your desired revenues, dealing with unexpected crises, keeping your key clients happy, and of course, doing all of this on your own. Company of One is a refreshingly new approach centered on staying small and avoiding growth, for any size business.
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Starts out strong...
- De Oliver Nielsen en 05-02-20
De: Paul Jarvis
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The Relationship Economy
- Building Stronger Customer Connections in the Digital Age
- De: John R. DiJulius III
- Narrado por: Joel Richards
- Duración: 5 h y 22 m
- Versión completa
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In The Relationship Economy, author John DiJulius teaches business leaders about the importance of relationship building in the digital age. He argues that in spite of (and because of) the advances in tech, we've become a less connected society. We have dramatically evolved away from face-to-face communication, and the skill of building rapport is evaporating. This means that customer personalization and relationships are more important now than ever - and they will be the key to success for businesses moving forward.
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Reinforces core values
- De Vicki Cloutier en 04-07-22
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Ask Your Developer
- How to Harness the Power of Software Developers and Win in the 21st Century
- De: Jeff Lawson
- Narrado por: Jeff Lawson
- Duración: 9 h y 1 m
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Jeff Lawson, developer turned CEO of Twilio (one of Bloomberg Businessweek's Top 50 Companies to Watch in 2021), creates a new playbook for unleashing the full potential of software developers in any organization, showing how to help management utilize this coveted and valuable workforce to enable growth, solve a wide range of business problems, and drive digital transformation.
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Two and Half Stars
- De Anonymous User en 12-16-21
De: Jeff Lawson
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Attacker's Advantage
- Turning Uncertainty into Breakthrough Opportunities
- De: Ram Charan
- Narrado por: Mark Bramhall
- Duración: 6 h y 8 m
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In The Attacker's Advantage, Charan reveals the upside of uncertainty for those leaders who are nimbly positioned to anticipate the catalysts of disruption and embrace change. He updates and adapts the principles of his previous best sellers to address the current turbulent business environment, cutting through the veil of complexity to concentrate on the new customer needs and expectations and providing the tools for corporate leaders to take their companies to a higher level.
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Fantastic book - volume lower than usual
- De James Gajewski en 06-14-15
De: Ram Charan
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Shortcut Your Startup
- Speed Up Success with Unconventional Advice from the Trenches
- De: Carter Reum, Courtney Reum
- Narrado por: Carter Reum
- Duración: 6 h y 55 m
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Courtney and Carter Reum have years of experience in the field, from investing in over 130 companies, including Lyft, Pinterest, Warby Parker, and ClassPass, to driving the success of their own liquor brand, VEEV Spirits. The Reum brothers have learned from every triumph and tribulation and over the years have developed an effective and easy-to-understand guide to help entrepreneurs through the startup journey from inception to sale.
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A must read for start ups
- De Dave en 02-09-18
De: Carter Reum, y otros
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Disruptive Marketing
- What Growth Hackers, Data Punks, and Other Hybrid Thinkers Can Teach Us About Navigating the New Normal
- De: Geoffrey Colon
- Narrado por: Geoffrey Colon
- Duración: 6 h y 14 m
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Now that 75 percent of screen time is spent on connected devices, digital strategies have moved front and center of most marketing plans. But what if that's not enough? What if most people ignore company messages? What if consumer engagement never goes further than the "like" button? A sobering reality is hitting marketers. Technology hasn't just reshaped mass media, it's altering behavior as well. And getting through to customers will take some radical rethinking.
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Needed. Valuable. Welcome contribution.
- De Oliver Nielsen en 04-26-17
De: Geoffrey Colon
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The Strategist
- Be the Leader Your Business Needs
- De: Cynthia Montgomery
- Narrado por: Karen White
- Duración: 6 h y 29 m
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Based on an acclaimed professor's legendary strategy course at Harvard Business School, The Strategist offers a radically new perspective on a leader's most vital role. "Are you a strategist?" That's the first question Cynthia Montgomery asks the business owners and senior executives from all over the world who participate in her highly regarded executive education course. It's not a question they anticipate, but by the time the program ends, they cannot imagine leading their companies to success without being - and living the role of - a strategist.
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Slow going with an odd narrative tone
- De Benson Bumpkin en 08-06-12
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Jobs to Be Done
- A Roadmap for Customer-Centered Innovation
- De: Stephen Wunker, David Farber, Jessica Wattman
- Narrado por: Tim Andres Pabon
- Duración: 4 h y 52 m
- Versión completa
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Jobs to Be Done gives you a clear-cut framework for thinking about your business, outlines a road map for discovering new markets, new products, and new services, and helps you generate creative opportunities to innovate your way to success.
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YouTube talks are better.
- De BizTech Readings en 12-27-16
De: Stephen Wunker, y otros
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The High-Potential Leader
- How to Grow Fast, Take on New Responsibilities, and Make an Impact
- De: Ram Charan, Geri Willigan
- Narrado por: Bob Reed
- Duración: 5 h y 48 m
- Versión completa
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Companies need high potential leaders (Hi-Pos) more than ever before to help them adapt to today's tumultuous, digitally-driven business environment. If you meet the Hi-Po criteria, you're in high demand - and this book explains how to fast-track yourself.
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Good book for people wanting to climb the corporate ladder and for executives to accelerate high - potential leaders
- De Niel en 06-23-19
De: Ram Charan, y otros
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Who Says Elephants Can't Dance?
- Inside IBM's Historic Turnaround
- De: Louis V. Gerstner Jr.
- Narrado por: Edward Herrmann
- Duración: 8 h y 29 m
- Versión completa
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In 1990, IBM had its most profitable year ever. By 1993, the company was on a watch list for extinction, victimized by its own lumbering size, an insular corporate culture, and the PC era IBM had itself helped invent.
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Moderate Start, Picks up FAST!
- De Art H en 02-08-05
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The Method Method
- Seven Obsessions That Helped Our Scrappy Start-up Turn an Industry Upside Down
- De: Eric Ryan, Adam Lowry, Lucas Conley
- Narrado por: Sean Pratt, Eric Ryan, Adam Lowry
- Duración: 8 h y 14 m
- Versión completa
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An inspiring case study for the next generation of start-ups by the unconventional founders of Method. Founded ten years ago by childhood pals Eric Ryan and Adam Lowry, Method has been making headlines and profits with a revolutionary blend of culture and commerce, style and substance. Today, Method's ecofriendly soaps, detergents, and cleaners are ubiquitous in stores, capturing valuable shelf space long dominated by the tired old products of giants P&G and Unilever.
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Wow!!!!!
- De SPICELY ORGANIC SPICES en 03-19-17
De: Eric Ryan, y otros
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Design to Grow
- How Coca-Cola Learned to Combine Scale and Agility (And How You Can Too)
- De: David Butler, Linda Tischler
- Narrado por: Peter Berkrot
- Duración: 6 h y 18 m
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In Design to Grow, a Coca-Cola senior executive shares both the successes and failures of one of the world's largest companies. In this rare and unprecedented behind-the-scenes look, David Butler and senior Fast Company editor Linda Tischler, use case studies to show how this works at Coca-Cola - and how other companies can use the same approach to grow their business. This audiobook is a must for managers inside large corporations as well as entrepreneurs just getting started.
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Great content, difficult narration
- De nicholas hork en 05-06-15
De: David Butler, y otros
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Becoming Facebook
- The 10 Challenges That Defined the Company That's Disrupting the World
- De: Mike Hoefflinger
- Narrado por: Nicholas Techosky
- Duración: 7 h y 45 m
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Facebook's founding is legend: In a Harvard dorm, wunderkind Mark Zuckerberg invented a new way to connect with friends...and the rest is history. But for the people who actually molded this great idea into a game-changing $300 billion company, the experience was far more tumultuous and uncertain than we might expect. Mike Hoefflinger was one of those Facebook insiders.
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mainly a tribute to the success of FB
- De Anonymous User en 10-07-18
De: Mike Hoefflinger
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Surviving a Startup
- Practical Strategies for Starting a Business, Overcoming Obstacles, and Coming Out on Top
- De: Steven S. Hoffman
- Narrado por: Stu Gray
- Duración: 9 h y 14 m
- Versión completa
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The fact is, over 90 percent of all new start-ups fail. Every entrepreneur must face this harsh reality and learn to master it if they hope to survive and wind up on top. In Surviving a Startup, Hoffman brings listeners on a wild ride, sharing with them the tumultuous journey of launching a venture-funded start-up and revealing what it takes to make it.
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Looking forward to Captain Hoff’s Latest Book!
- De Amazon Customer en 07-06-21
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The Age of Influence
- The Power of Influencers to Elevate Your Brand
- De: Neal Schaffer
- Narrado por: Stu Gray
- Duración: 6 h y 36 m
- Versión completa
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If today’s brands want to succeed, they have to be in the conversation, and influencers make that happen. The Age of Influence is an essential guide for marketing professionals and business owners who want to create and implement a highly effective and sustainable influencer marketing plan.
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Fantastic listen!
- De Jose Arroliga en 01-11-23
De: Neal Schaffer
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Disrupt-It-Yourself
- Eight Ways to Hack a Better Business - Before the Competition Does
- De: Simone Bhan Ahuja, James M. Loree - foreword
- Narrado por: Siiri Scott
- Duración: 7 h y 34 m
- Versión completa
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Narración:
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Historia
Today, driving innovation from within an organization is the single most important factor for a company's success. In Disrupt-It-Yourself, Simone Ahuja delivers a clear and practical playbook for harnessing and cultivating this essential practice of "intrapreneurship". Based on hundreds of interviews as well as on her consulting work in Fortune 500 companies, Ahuja describes the competencies of successful intrapreneurs and how they must be supported - before they leave.
De: Simone Bhan Ahuja, y otros
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Game Changer
- How to Be 10x in the Talent Economy
- De: Michael Solomon, Rishon Blumberg, Daniel Weizmann - contributor
- Narrado por: Rishon Blumberg
- Duración: 7 h y 14 m
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10xers can tackle a company’s toughest problems, improve their strongest assets, and blaze a path to success. With the rapid digitization of every conceivable product and service, the environment has transformed so fast that every organization must be equipped with these phenomenally gifted employees to keep up. Game Changer provides proven strategies on how your company can create the right environment for top talent and breakthrough success by upending traditional business practices.
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Good learning material for those on traditional corporations
- De William en 10-19-20
De: Michael Solomon, y otros
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Strategic Customer Service
- Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
- De: John A. Goodman
- Narrado por: Mark Smeby
- Duración: 8 h y 31 m
- Versión completa
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Narración:
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Any organization can win more customers and increase sales if they would only learn to be more strategic with their customer service. This audiobook draws on more than 30 years of research from companies such as 3M, GE, and Chick-Fil-A to teach listeners how to transcend a good business into a profitable word-of-mouth machine that transforms the bottom line.
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Some good gems, but...
- De Ruben en 02-21-19
De: John A. Goodman
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Leading Loyalty
- Cracking the Code to Customer Devotion
- De: Sandy Rogers, Lisa Larsen, Leena Rinne, y otros
- Narrado por: Lisa Larsen
- Duración: 6 h y 39 m
- Versión completa
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General
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Narración:
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In business, if people merely like you, you’re in trouble. They need to love you! Learn how building loyalty and modeling great customer service behavior to develop frontline teams is the key to building raving fans. To thrive in today’s economy, it’s not enough for customers to merely like you. They have to love you. Win their hearts and they will not only purchase more - they’ll talk you up to everyone they know. But what turns casual customers into passionate promoters? Leading Loyalty reveals the principles and practices of everyday service heroes....
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Great Concept but very boring
- De Amazon Customer en 07-02-19
De: Sandy Rogers, y otros
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Surviving a Startup
- Practical Strategies for Starting a Business, Overcoming Obstacles, and Coming Out on Top
- De: Steven S. Hoffman
- Narrado por: Stu Gray
- Duración: 9 h y 14 m
- Versión completa
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General
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Narración:
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Historia
The fact is, over 90 percent of all new start-ups fail. Every entrepreneur must face this harsh reality and learn to master it if they hope to survive and wind up on top. In Surviving a Startup, Hoffman brings listeners on a wild ride, sharing with them the tumultuous journey of launching a venture-funded start-up and revealing what it takes to make it.
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Looking forward to Captain Hoff’s Latest Book!
- De Amazon Customer en 07-06-21
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The Age of Influence
- The Power of Influencers to Elevate Your Brand
- De: Neal Schaffer
- Narrado por: Stu Gray
- Duración: 6 h y 36 m
- Versión completa
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General
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Narración:
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Historia
If today’s brands want to succeed, they have to be in the conversation, and influencers make that happen. The Age of Influence is an essential guide for marketing professionals and business owners who want to create and implement a highly effective and sustainable influencer marketing plan.
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Fantastic listen!
- De Jose Arroliga en 01-11-23
De: Neal Schaffer
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Disrupt-It-Yourself
- Eight Ways to Hack a Better Business - Before the Competition Does
- De: Simone Bhan Ahuja, James M. Loree - foreword
- Narrado por: Siiri Scott
- Duración: 7 h y 34 m
- Versión completa
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General
-
Narración:
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Historia
Today, driving innovation from within an organization is the single most important factor for a company's success. In Disrupt-It-Yourself, Simone Ahuja delivers a clear and practical playbook for harnessing and cultivating this essential practice of "intrapreneurship". Based on hundreds of interviews as well as on her consulting work in Fortune 500 companies, Ahuja describes the competencies of successful intrapreneurs and how they must be supported - before they leave.
De: Simone Bhan Ahuja, y otros
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Game Changer
- How to Be 10x in the Talent Economy
- De: Michael Solomon, Rishon Blumberg, Daniel Weizmann - contributor
- Narrado por: Rishon Blumberg
- Duración: 7 h y 14 m
- Versión completa
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General
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Narración:
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Historia
10xers can tackle a company’s toughest problems, improve their strongest assets, and blaze a path to success. With the rapid digitization of every conceivable product and service, the environment has transformed so fast that every organization must be equipped with these phenomenally gifted employees to keep up. Game Changer provides proven strategies on how your company can create the right environment for top talent and breakthrough success by upending traditional business practices.
-
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Good learning material for those on traditional corporations
- De William en 10-19-20
De: Michael Solomon, y otros
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Strategic Customer Service
- Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
- De: John A. Goodman
- Narrado por: Mark Smeby
- Duración: 8 h y 31 m
- Versión completa
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General
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Narración:
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Historia
Any organization can win more customers and increase sales if they would only learn to be more strategic with their customer service. This audiobook draws on more than 30 years of research from companies such as 3M, GE, and Chick-Fil-A to teach listeners how to transcend a good business into a profitable word-of-mouth machine that transforms the bottom line.
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Some good gems, but...
- De Ruben en 02-21-19
De: John A. Goodman
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Leading Loyalty
- Cracking the Code to Customer Devotion
- De: Sandy Rogers, Lisa Larsen, Leena Rinne, y otros
- Narrado por: Lisa Larsen
- Duración: 6 h y 39 m
- Versión completa
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General
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Narración:
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Historia
In business, if people merely like you, you’re in trouble. They need to love you! Learn how building loyalty and modeling great customer service behavior to develop frontline teams is the key to building raving fans. To thrive in today’s economy, it’s not enough for customers to merely like you. They have to love you. Win their hearts and they will not only purchase more - they’ll talk you up to everyone they know. But what turns casual customers into passionate promoters? Leading Loyalty reveals the principles and practices of everyday service heroes....
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Great Concept but very boring
- De Amazon Customer en 07-02-19
De: Sandy Rogers, y otros
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Ignore Your Customers (And They'll Go Away)
- The Simple Playbook for Delivering the Ultimate Customer Service Experience
- De: Micah Solomon
- Narrado por: Jakob Lewis, Gabe Wicks - foreword, John Behrens - preface
- Duración: 5 h y 16 m
- Versión completa
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Discover how to create exceptional customer service and a superior customer experience, learning from the greatest companies of our time.
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Awesome read!!!
- De stacy brandt en 10-08-20
De: Micah Solomon
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Frictionless
- Why the Future of Everything Will Be Fast, Fluid, and Made Just for You
- De: Christiane Lemieux, Duff McDonald
- Narrado por: Jean Ann Douglass
- Duración: 8 h y 21 m
- Versión completa
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Frictionless outlines the groundwork necessary for getting a company up-and-running and explains how companies make and market products and services while meeting the demands of their customers and employees today. Frictionless is the essential handbook for creating tomorrow’s mind set and competitive advantage.
De: Christiane Lemieux, y otros
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How Creativity Rules the World
- The Art and Business of Turning Your Ideas into Gold
- De: Maria Brito
- Narrado por: Maria Brito
- Duración: 9 h y 22 m
- Versión completa
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How Creativity Rules the World shows that, despite contrary beliefs, creativity can be taught and learned by anyone. Creativity is an inexhaustible resource that is the key to thriving in the business world and beyond. This timeless guide promises to make the creative process of successful seven-figure artists and billion-dollar entrepreneurs—as well as Maria’s own—accessible and actionable for you to take the power of their ideas to the next level.
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Painful
- De Ingryd en 09-16-22
De: Maria Brito
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Manifesting
- The Practical, Simple Guide to Creating the Life You Want
- De: Kris Ferraro
- Narrado por: Kris Ferraro
- Duración: 8 h y 8 m
- Versión completa
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Too often we walk through life in a state of lack, choosing to focus our attention on our deficiencies and allowing our minds, bodies, and spirits to swirl with discontent and negativity. But when our focus and attention is sunk in darkness, that becomes all we experience in our lives. Manifesting offers a transformative new approach. By focusing on what you wish to have or achieve, instead of despairing over what you are missing, you will find that you can manifest those very things in your life.
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Just what I needed
- De Megan G. en 11-03-22
De: Kris Ferraro
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The Code of Trust
- An American Counterintelligence Expert's Five Rules to Lead and Succeed
- De: Robin Dreeke, Cameron Stauth, Joe Navarro - foreword
- Narrado por: Robin Dreeke
- Duración: 9 h y 27 m
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Robin Dreeke is a 28-year veteran of federal service, including the United States Naval Academy, United States Marine Corps. He served most recently as a senior agent in the FBI, with 20 years of experience. He was, until recently, the head of the Counterintelligence Behavioral Analysis Program, where his primary mission was to thwart the efforts of foreign spies, and to recruit American spies. His core approach in this mission was to inspire reasonable, well-founded trust among people who could provide valuable information.
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Needs a PDF
- De W. Plante en 06-22-18
De: Robin Dreeke, y otros
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Thursday Is the New Friday
- How to Work Fewer Hours, Make More Money, and Spend Time Doing What You Want
- De: Joe Sanok
- Narrado por: Stu Gray
- Duración: 7 h y 33 m
- Versión completa
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In Thursday Is the New Friday, author Joe Sanok offers the exercises, tools, and training that have helped thousands of professionals - from authors and scholars to business leaders and innovators - create the schedule they want, resulting in less work, greater income, and more time for what they most desire.
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Extremely useful!
- De Amazon Customer en 07-09-23
De: Joe Sanok
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Mastering the Seven Decisions That Determine Personal Success
- An Owner's Manual to the New York Times Bestseller The Traveler's Gift
- De: Andy Andrews
- Narrado por: Andy Andrews
- Duración: 5 h y 31 m
- Versión completa
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Mastering the Seven Decisions guides listeners to a profound understanding of how to fully integrate seven life-changing decisions into their daily lives. The responsible decision, the guided decision, the active decision, the certain decision, the joyful decision, the compassionate decision, and the persistent decision.
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May each day unfold to bring light onto the next
- De Life en 02-02-20
De: Andy Andrews
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Earning It
- Hard-Won Lessons from Trailblazing Women at the Top of the Business World
- De: Joann S. Lublin
- Narrado por: Kirsten Potter
- Duración: 8 h y 16 m
- Versión completa
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Among the first female reporters at The Wall Street Journal, Joann S. Lublin faced a number of uphill battles in her career. She became deputy bureau chief of the Journal's important London bureau, its first run by women. Now, she and dozens of other women who successfully navigated the corporate battlefield share their valuable leadership lessons.
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Excellent coverage of a complex issue.
- De Andrea Derler en 02-09-17
De: Joann S. Lublin
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You Matter.
- Learning to Love Who You Really Are
- De: Matthew Emerzian, Ken Blanchard - foreword, John O'Leary - preface
- Narrado por: Jeff Hoyt, John O'Leary, Matthew Emerzian
- Duración: 5 h y 16 m
- Versión completa
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You matter. Not because of what you earn or how you look or what you’ve achieved, but because you are inherently valuable. Author Matthew Emerzian takes this seemingly simple premise and shows listeners how truly understanding their own worth will change every aspect of their lives. You Matter is a call to empathy and a joyous celebration of the value of each and every person. You Matter is a manifesto of self-esteem and call to action for people to find their meaning and live fully - and change the world while doing so.
De: Matthew Emerzian, y otros
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Mastering the Hire
- 12 Strategies to Improve Your Odds of Finding the Best Hire
- De: Chaka Booker
- Narrado por: Van Tracey
- Duración: 6 h
- Versión completa
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Research shows you have a 50% chance of hiring the right employee...and a 50% chance of hiring the wrong one. It’s a toss up, but it doesn’t have to be. Mis-hires siphon your energy and erode team culture. Replacing them is stressful and can cost over $40,000 per re-hire. With the right tools, all of that can be avoided, and you can consistently make great hires. After years of scientific research and first-hand interview experience with thousands of candidates, Chaka Booker has created a system that helps employers consistently make great hires.
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Two Thumps Way Up for Mastering The Hire!
- De Babatunde Ilori en 04-13-20
De: Chaka Booker
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WTF?
- What's the Future and Why It's Up to Us
- De: Tim O'Reilly
- Narrado por: Fred Sanders
- Duración: 16 h y 14 m
- Versión completa
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The digital revolution has transformed the world of media, upending centuries-old companies and business models. Now, it is restructuring every business, every job, and every sector of society. Yet the biggest changes are still ahead. To survive, every industry and organization will have to transform itself in multiple ways. O'Reilly explores what the next economy will mean for the world and every aspect of our lives - and what we can do to shape it.
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A glimpse into the present (not the future)
- De Brian Kennan en 01-01-18
De: Tim O'Reilly
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What Would the Great Economists Do?
- How Twelve Brilliant Minds Would Solve Today's Biggest Problems
- De: Linda Yueh
- Narrado por: Linda Yueh
- Duración: 14 h y 10 m
- Versión completa
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Acclaimed economist and BBC broadcaster Linda Yueh profiles the great economic minds who focused on the big questions: growth, innovation, and the nature of markets. Most of them have won the Nobel Prize. All of them have had lasting impact on both the development of the discipline and how public policy has been and continues to be shaped. But Dr. Yueh goes a step further: In accessible and clear prose, she will explain the impact their respective research has on combating today's great economic problems.
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Broad perspective, important read
- De daily walker en 09-30-18
De: Linda Yueh
Lo que los oyentes dicen sobre The Customer of the Future
Calificaciones medias de los clientesReseñas - Selecciona las pestañas a continuación para cambiar el origen de las reseñas.
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- Samantha
- 08-15-21
The narrator
I really enjoyed the content of this book, however I felt like Siri was reading it to me. NOT a great customer experience… ironically
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- Laura K.
- 11-09-19
Well-written, timely, informative business book
Ms. Morgan does an excellent job giving her arguments for why customer service is vital to a company’s success. She explains why it is even more important in the electronic age. Her prose is a pleasure to read (has she missed her calling as a novelist?). She lays out her points clearly and concisely, and then expounds on those points just as clearly and concisely. A must read for anybody involved in business, She explains why empathy is so important in today’s business environment. I think this has wider applications in our world today; her advice on how to treat customers is helpful for leading a successful and fulfilling life.
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- 11-11-19
Excellent knowlege gained through storytelling
As the author takes us thru storytelling in a reader centered way I found myself looking forward to each new chapter and what I would learn and could implement into my business
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